Agenzia Alfa Real | Info about summer rentals

Here are all FAQ about summer rentals

1) For how long can I rent a flat?: Summer rentals can have a weekly duration (1 or more weeks), usually with arrival on Saturday and departure on the following Saturday, or fortnightly from the 1st to the 15th or from the 16th to the 31st of each month, or monthly. During low season, some apartments can also be rented for 4 days.
2) At what time is check in?: Weekly rentals usually start on SATURDAY: key retrieval is at the agency between 17:00 and 19:00. The rental ends on the following SATURDAY with the return of the keys by 10:00 am at the agency. Fortnightly or monthly rentals begin at 12:00 pm on the 1st day of the rental and end by 10:00 am on the last day of the rental. We ask customers to always check the opening and closing times of the agency.
3) What is included in the rental cost?: Unless otherwise indicated, the weekly, fortnightly, or monthly rentals usually include the consumption of water, electricity, and gas. Final cleaning and the tourist tax are not included in the rental price and must always be paid separately, upon arrival at the agency.
4) How can I make a reservation?: To book an apartment for one or more weeks, a penitential deposit of one third of the total cost of the stay must be paid to the agency. After receiving the deposit payment, the agency will send the rental confirmation by email to the client, which must be countersigned for acceptance and sent back to the agency, again by e-mail. The remaining balance must be paid by bank transfer 15 days before arrival.
5) What will I find in a flat?: The apartments that the agency rents out are all privately owned; nevertheless, there is standard equipment in each apartment concerning everything needed for cooking (plates, glasses, kitchenware) in an adequate number for the maximum number of occupants of the apartment. An ironing board and an iron are generally also found; in the bedrooms there are light blankets, mattress covers, and pillow covers. Linen is not supplied, neither for the bathroom, nor for the bedroom, nor for the kitchen (tea towels or tablecloths). In each apartment there is also a floor rag or mop, broom, and dustpan. No detergents or soaps are provided. Almost all the apartments are now equipped with a washing machine and TV: the complete list of the appliances present in each apartment can be found on our website. Upon your arrival you will find a welcome kit with a small amount of equipment for the kitchen (gloves, sponge, washing machine detergent), a roll of toilet paper and a bottle of water in the fridge.
6) How to check out?: The apartment must be left in order and in the same state in which it was found: the furniture and furnishings must not be moved to avoid damage. Rubbish must be thrown in the special bins, on the street, especially on the last day before departure. It is recommended to leave the hob in order, without cutlery or dishes to wash, to avoid an additional charge of 50 euros for this cleaning. There are also recycle bins for the separate collection of plastic, glass and paper everywhere: using them is good for all of us! Unless otherwise agreed, the keys to the apartment must always be returned to the agency upon departure.
7) Deposit for damages: If indicated in the rental confirmation, a non-interest-bearing security deposit must be paid upon retrieval of the keys, in cash, as a guarantee for any damage caused to the apartment. The security deposit will be returned to the guest upon their departure, only after an employee from the agency has checked the apartment and verified its integrity.
8) What should I do if I encounter problems with the property during my stay?: All guests have 24 hours from their arrival to raise any complaints or report any defective or damaged items. After this time, they will be responsible for any damage to the furnishings or to the apartment found after their departure. If guests incur in any problems within the apartment during their stay they must contact the agency, the agency will then decide how to effectively handle the problem. Most issues are resolved within 24 hours. Inside each apartment the customer will also find a brief explanation on what to do in the event of an emergency (e.g. where to turn off the gas, where to turn off the water in the event of a leak, how to reactivate the electricity during a blackout, etc.). Having said that, the agency would like to thank all those who promptly report any type of issue, so that it can be resolved as soon as possible. In order to improve the apartment and make it more comfortable to future guests, we appreciate any suggestions that can be made to the owner of the rented property.
9) How to choose a property: You can always visit us in our office, open all week, also on Saturday and Sunday: we will be happy to show you the flat. You can also contact us by phone or email to make an inquiry.